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CRM – Types, 5 of 16
CRM - Types “A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.” − Sir Henry Ford In the past…
CRM – Customer Relationships, 6 of 16
CRM - Customer Relationships “Your customer doesn’t care how much you know until they know how much you care.” − Damon Richards, Director of Programs, Freewheelin’ Bikes Being social animals,…
CRM – 21st Century Customers, 7 of 16
CRM - 21st Century Customers “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect…
CRM – Building Value for Customers, 8 of 16
CRM - Building Value for Customers “Your relationship with the customers, not the customer’s relationship with your product, is the conduit through which the value flows.” − Bill Quiseng, Customer…
CRM – Managing the Customers, 9 of 16
CRM - Managing the Customers “People will forget what you said, people will forget what you did, but people will never forget how you made them feel." − Maya Angelou…
CRM – Implementing CRM Projects, 10 of 16
CRM - Implementing CRM Projects “Ideas are easy. Implementation is hard.” − Guy Kawasaki Implementing a CRM project in an organization takes more than purchasing and installing the CRM form…
CRM – Customer Related Databases, 11 of 16
CRM - Customer Related Databases “How you gather, manage, and use information to serve your clients will determine whether you win or lose in the business.” − Bill Gates The…
CRM – Sales Force Automation (SFA), 12 of 16
CRM - Sales Force Automation (SFA) “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second…
CRM – Marketing Automation, 13 of 16
CRM - Marketing Automation “I can’t imagine my life without marketing automation. It’s a no brainer. To me, the fact that so many companies don’t have it is amazing." −…
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