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CRM – Types, 5 of 16
CRM - Types โA business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.โ โ Sir Henry Ford In the past…
CRM – Customer Relationships, 6 of 16
CRM - Customer Relationships โYour customer doesnโt care how much you know until they know how much you care.โ โ Damon Richards, Director of Programs, Freewheelinโ Bikes Being social animals,…
CRM – 21st Century Customers, 7 of 16
CRM - 21st Century Customers โWe see our customers as invited guests to a party, and we are the hosts. Itโs our job every day to make every important aspect…
CRM – Building Value for Customers, 8 of 16
CRM - Building Value for Customers โYour relationship with the customers, not the customerโs relationship with your product, is the conduit through which the value flows.โ โ Bill Quiseng, Customer…
CRM – Managing the Customers, 9 of 16
CRM - Managing the Customers โPeople will forget what you said, people will forget what you did, but people will never forget how you made them feel." โ Maya Angelou…
CRM – Implementing CRM Projects, 10 of 16
CRM - Implementing CRM Projects โIdeas are easy. Implementation is hard.โ โ Guy Kawasaki Implementing a CRM project in an organization takes more than purchasing and installing the CRM form…
CRM – Customer Related Databases, 11 of 16
CRM - Customer Related Databases โHow you gather, manage, and use information to serve your clients will determine whether you win or lose in the business.โ โ Bill Gates The…
CRM – Sales Force Automation (SFA), 12 of 16
CRM - Sales Force Automation (SFA) โThe first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second…
CRM – Marketing Automation, 13 of 16
CRM - Marketing Automation โI canโt imagine my life without marketing automation. Itโs a no brainer. To me, the fact that so many companies donโt have it is amazing." โ…
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