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CRM – Types, 5 of 16
CRM - Types “A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.” − Sir Henry Ford In the past…
CRM – Customer Relationships, 6 of 16
CRM - Customer Relationships “Your customer doesn’t care how much you know until they know how much you care.” − Damon Richards, Director of Programs, Freewheelin’ Bikes Being social animals,…
CRM – 21st Century Customers, 7 of 16
CRM - 21st Century Customers “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect…
CRM – Building Value for Customers, 8 of 16
CRM - Building Value for Customers “Your relationship with the customers, not the customer’s relationship with your product, is the conduit through which the value flows.” − Bill Quiseng, Customer…
CRM – Managing the Customers, 9 of 16
CRM - Managing the Customers “People will forget what you said, people will forget what you did, but people will never forget how you made them feel." − Maya Angelou…
CRM – Implementing CRM Projects, 10 of 16
CRM - Implementing CRM Projects “Ideas are easy. Implementation is hard.” − Guy Kawasaki Implementing a CRM project in an organization takes more than purchasing and installing the CRM form…
CRM – Customer Related Databases, 11 of 16
CRM - Customer Related Databases “How you gather, manage, and use information to serve your clients will determine whether you win or lose in the business.” − Bill Gates The…
CRM – Sales Force Automation (SFA), 12 of 16
CRM - Sales Force Automation (SFA) “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second…
CRM – Marketing Automation, 13 of 16
CRM - Marketing Automation “I can’t imagine my life without marketing automation. It’s a no brainer. To me, the fact that so many companies don’t have it is amazing." −…
CRM – Service Automation, 14 of 16
CRM - Service Automation “To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity." − Douglas Adams Service…
CRM – Emerging Trends, 15 of 16
CRM - Emerging Trends “Novel CRM trends will give marketing and sales professionals all the required data inside their inbox.” − Mary Wardley, Vice President, IDC Till now, we have…
An Overview of Relationship Management and Why it is Important for Corporates, 16 of 16
An Overview of Relationship Management and Why it is Important for Corporates Introduction: Why is Relationship Management Important ? If you are working and have a bank account, chances are…
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