12.TACTFULNESS

Being tactful is necessary in many situations, when dealing with clients, as well as colleagues. No matter how much you believe you are right about something, or that it may be more useful for your colleague to know exactly what you think, realise that not everyone reacts the same way to different styles of confrontation. It is important for individuals to know how and when to deal with various issues that may crop up in the working environment, whether they are dealing with clients, colleagues, or supervisors.